The short version
After each call, the summary and recording are emailed to you and the call is deleted from our systems. We keep nothing; you keep everything. Your callers' conversations are never stored in a vendor archive and never used to train models — ours or anyone's. That's the whole model, it's the default on every line, and the full posture is on the Security page.
What it changes for you, day to day
What we never do
- No call archive. There is no dashboard of your recordings on our side, because there are no recordings on our side.
- No training. Your calls don't improve our models or anyone else's. Ever.
- No selling or sharing. Call data isn't marketing data. Telephony and email providers are used only to place calls and deliver your email.
We state practices; we don't wave badges. You won't find compliance logos here that we haven't earned — you'll find architecture you can reason about.
Your side of the bargain
Two things stay on your plate. First, deliverability: the email is the record, so follow the steps in the post-call email doc to make sure it lands and stays. Second, recording lawfulness: call-recording rules vary by jurisdiction, and confirming that recording is lawful for your business and callers is your responsibility — the same as with any recording setup, as our terms spell out. Anything unclear, ask a person — privacy questions get human answers here. The site-visitor side of privacy lives in the privacy policy.